Complaints procedure
We take concerns seriously. Here's how to raise one and what to expect.
Step 1
Tell us
Contact us by email or phone with your name, how to reach you, and what went wrong. Include any relevant dates and details.
Step 2
We acknowledge
We'll acknowledge your complaint within three working days and let you know who is handling it.
Step 3
We investigate and respond
We'll look into what happened and give you a full written response within 20 working days. If we need longer, we'll tell you why and when to expect a reply.
Step 4
If you're not satisfied
You can ask us to review the outcome. For concerns about how we've handled your personal data, you can also contact the Information Commissioner's Office (ico.org.uk).
To raise a complaint, email hello@studystart.co.uk.